Browse Our FAQs

Before contacting our dedicated support team, we invite you to explore our frequently asked questions to find answers to common concerns. Your satisfaction is our priority, and we're here to provide any additional assistance if needed.

What is personalized artwork, and how does it work?

Personalized artwork is a unique creative expression crafted specifically for you. Our platform uses your direct wishes to reenvision and capture your masterpiece. You simply provide the input, and we do the rest!

Why choose Piece City Customs?

Here at PCC, we're all about you. Our commitment to personalization, quality, and a seamless experience makes us your top choice. We provide a diverse array of options, both listed and unlisted, to ensure your creative desires are met without constraints. You're an integral part of the creative process, and we transform your unique vision from your mind to your phone or doorstep, eliminating the need to compromise on your requests or settle for others' limitations. We turn your vision into art like no one else can.

Is the artwork truly unique?

Yes, our artist(s) ensure that each piece of artwork is one-of-a-kind, individualized to your specifications. We take pride in delivering original and creative designs.

Can I request an art style that I don't see listed?

Of course! At PCC, we're eager to bring your unique ideas to life. Simply reach out to us through our contact form, and let's start a conversation. We'll consult with you to explore the possibilities and see if we can provide you with the artistic result you're looking for. Your creativity knows no bounds, and neither do we!

Can I request artwork or a logo for my website, business, or brand?

For commissions, please email: achereiarts@gmail.com or send a direct message to @achereiarts on Instagram and/or TikTok.

*Piece City Customs does not provide artwork that is available and intended for resale or distribution through third-party channels.

What can I use my artwork for?

You can use your artwork for a wide range of purposes, including decoration, personal projects, social media, and more!

*Piece City Customs does not provide artwork that is available and intended for resale or distribution through third-party channels.

What does Piece City Customs use my artwork for?

At PCC we value your privacy and creativity. We will never sell or distribute your personalized artwork. It will only be displayed on our website and social platforms for marketing and showcase purposes, ensuring your unique creation remains exclusively yours.

Can I provide specific instructions or preferences for my personalized artwork?

That's exactly what we're here for! We encourage you to provide as much detail as possible about your vision and preferences when placing an order. The more information you provide, the more personalized and clear your artwork will be.

*Unspecified features and details of the artwork will be determined and finalized at the artists' discretion.

What types of customized artwork do you offer?

We provide a wide range of customized artwork, including acrylic prints, posters, canvases, and more!

Do you offer refunds for my artwork?

For full details, see our Refund Policy. In brief, refunds are unavailable. After order placement, the creation and shipment process has begun, and refunds are no longer possible; however, exchange options may still be available, depending on your situation. If not applicable, please reach us by filling out a contact form.

Can I request revisions or changes to my artwork?

For full details, see our Service Exchange Policy. In brief, revisions are offered within a 24-window of order placement and a non-refundable revision fee. After this timeframe, the order will continue to meet the originally requested prompt.

Is there a limit to the number of revisions I can request?

Every service exchange requires a non-refundable revision fee. To qualify for the exchange, it must fall within the specified Art Style or Design criteria, without alterations to the chosen product (e.g., from canvas decor to acrylic decor). We prioritize your satisfaction, and while there's no strict limit on revisions, we recommend discussing your revision requests with our team for a streamlined and efficient process.

How long does it take to receive my artwork?

The turnaround time for your order depends on factors such as the complexity of the artwork, the volume of requests, and the specific product you've purchased. For JPEG files, you can expect delivery within approximately 2-8 days. In the case of decor items, you can typically anticipate receiving your artwork in 2-3 weeks, with the exact time depending on your chosen shipping method and your artwork's completion date.

What file formats do you provide my artwork in?

We provide artwork in commonly used file formats, including JPEG and PNG. If you have specific format requirements, please let us know when placing your order.

Is my personal information and data secure?

Yes, we take data security seriously. Your personal information is kept confidential, and our platform is designed with robust security measures to protect your data.

Do you offer rush or expedited services for urgent projects?

Yes, we offer rush services for projects with tight deadlines. Please fill out our contact form and reach out to our customer support team to discuss your specific needs and availability.

Can I order artwork as a gift for someone else?

Absolutely! Artwork makes for a thoughtful and unique gift. When placing your order, simply specify that it's a gift, and we can even include a personalized message if you'd like.

Are there any copyright or licensing issues with the artwork I receive?

No, there are no copyright or licensing issues with the artwork you receive. When you purchase artwork from us, you are granted a limited usage license. This means that while you own the physical or digital copy of the artwork, the artist (that's us!) retains the copyright and certain usage rights.

Here's how it works:

You have the right to display the artwork for personal use, such as decoration or personal projects.
However, you are not permitted to profit from the artwork through resale or commercial use.
We, as the artist(s), may use the artwork in our portfolio and for marketing purposes to showcase our work and the quality of our services.

This arrangement ensures that you can enjoy the artwork for your intended purposes while allowing us to promote our creative services. If you have any questions or need further clarification about the licensing terms, please don't hesitate to contact us.

What happens if I'm not satisfied with the final artwork?

Customer satisfaction is our top priority. If you're not satisfied with the final result, please reach out to our support team, and we'll work with you to address your concerns.

Do you offer discounts for repeat customers or large orders?

We value our loyal patrons and may offer discounts or special pricing for repeat orders or large-volume projects. Contact us for more information on our loyalty programs!

How do I get started with ordering personalized or customized artwork?

Getting started is easy! Simply visit our website, select the type of artwork you want, provide your preferences and details, and follow the ordering process. If you have any questions along the way, our customer support team is here to assist you.

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